Privacy Policy
IAN ANDREW LAW (“I,” “me,” “my”) is committed to protecting the privacy of website visitors, prospective clients, and clients. This Privacy Policy explains how I collect, use, disclose, and safeguard personal information through my website and related communications.
This policy is intended to reflect applicable Canadian privacy principles, including those under the Personal Information Protection and Electronic Documents Act (PIPEDA).
Scope
This Privacy Policy applies to personal information collected through:
My website and any forms submitted through the website
Scheduling tools used to book consultations
Client intake and CRM tools used to manage inquiries and consultations
Emails, telephone calls, and other communications initiated through contact details displayed on my website
Chatbot and Automated Intake Tools (If Enabled)
If I use a chatbot or automated intake tool on this website to help route inquiries, answer general administrative questions, support scheduling, or collect preliminary intake information, your interactions may be recorded and stored for the purpose of responding to your request and improving my intake process.
What the chatbot is used for
The chatbot may be used to route inquiries, answer general administrative questions, support scheduling, and collect preliminary intake information.
What not to submit through the chatbot
The chatbot is not a substitute for legal advice and does not create a solicitor-client relationship. Please do not submit confidential, sensitive, or time-sensitive information through the chatbot. If you need to share sensitive information, contact my office directly using the phone or email listed in the “Contact Me” section.
Storage, review, and third-party processing
I may review chatbot messages and use them to follow up with you, schedule a consultation, or determine whether I can assist, subject to a conflict check. Chatbot and intake information may be processed by third-party service providers used for website operations and communications, and may be stored or processed in Canada or other jurisdictions.
I do not publish chatbot messages publicly, and I do not disclose them to third parties except as described in this Privacy Policy (for example, to service providers assisting with website operations, or where disclosure is required or permitted by law).
No legal advice disclaimer
Chatbot outputs may be inaccurate or incomplete and should not be relied on as legal advice.
No Solicitor-Client Relationship Created by Website Contact
Contacting me through this website (including submitting a form) does not create a solicitor-client relationship. Information sent through the website is not protected by solicitor-client privilege unless and until I have formally agreed to represent you.
Do not include confidential or sensitive information in website forms, scheduling tools, or chat features.
If you need to share sensitive or time-sensitive information, contact me directly using the phone or email listed in the “Contact Me” section.
What Personal Information I Collect
I collect personal information you choose to provide, which may include:
Name, email address, phone number, and other contact details
Information you include in a message, inquiry, or consultation request
Scheduling details (appointment time, reason for meeting, and related information you submit, if applicable)
Technical information such as IP address, device type, browser, pages viewed, and approximate location derived from IP (where available)
How I Use Personal Information
I use personal information for purposes that a reasonable person would consider appropriate in the circumstances, including:
Responding to inquiries and requests
Scheduling and administering consultations
Conducting intake and assessing whether I can assist (including conflict checks)
Providing legal services (where I have an established solicitor-client relationship)
Improving my website, user experience, and service delivery
Managing and protecting business operations (including fraud prevention and security monitoring)
Meeting legal and regulatory obligations
Consent
I collect, use, and disclose personal information with your knowledge and consent, unless consent is not required or is otherwise permitted or required by law (for example, to comply with a legal obligation or court order).
You may withdraw consent at any time by contacting me, subject to legal or professional requirements that may require me to retain certain information.
When I Disclose Personal Information
I do not sell personal information. I may disclose personal information in the following situations:
Service providers
Service providers assisting with website operations and business tools (for example: website hosting, analytics, client intake/CRM tools, scheduling/booking, email delivery, and security services). These providers are permitted to access personal information only to perform services for me.
Legal or regulatory requirements
Where disclosure is required by law, court order, or to comply with applicable professional obligations.
Protection and enforcement
Where necessary to protect my rights, safety, or property, or to investigate suspected wrongdoing.
Cookies and Similar Technologies
I may use cookies and similar technologies to support site functionality and understand how visitors use my website. Cookies typically do not identify you directly, but they may collect browser and device information.
You can manage cookies through your browser settings, including blocking or deleting cookies. Some site features may not function properly if cookies are disabled. Where required or appropriate, I may use a cookie consent or management tool to help you manage analytics cookies (and marketing cookies, if used).
Analytics and Log Data
I may use analytics tools (for example, Google Analytics or similar services) to understand website traffic and usage patterns. This information is used to evaluate and improve website performance and content. Data collected through analytics is typically aggregated or de-identified, but may include technical identifiers such as IP address and device/browser details.
Third-Party Links
My website may include links to third-party websites and platforms. I am not responsible for the privacy practices of those third parties. Review their privacy policies before providing personal information.
Data Storage and Cross-Border Processing
My service providers may store or process information in Canada, the United States, or other jurisdictions. When information is processed outside your province or Canada, it may be subject to the laws of that jurisdiction.
Security Safeguards
I use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. No method of transmission over the internet is fully secure, and I cannot guarantee absolute security.
Breach response (PIPEDA)
If I experience a breach of security safeguards that poses a real risk of significant harm, I will take steps consistent with applicable breach notification and reporting requirements under PIPEDA, which may include notification to affected individuals and reporting to the Office of the Privacy Commissioner of Canada where required.
Retention
I retain personal information only as long as necessary for the purposes described in this policy, and as required by applicable legal and professional obligations.
Access and Correction
You may request access to personal information I hold about you and request corrections where appropriate, subject to legal and professional limitations. Requests should be sent using the contact information below.
Contact Me
For privacy questions, access requests, or concerns, contact:
IAN ANDREW LAW
3300 Hwy 7 W, 6th Floor, Suite 33
Vaughan, ON L4K 4M3
Phone: 647-216-4550
Email: ia@ianandrewlaw.ca